Frequently Asked Questions at Spin Galaxy

This Frequently Asked Questions (FAQ) section provides information about Spin Galaxy’s online casino. Whether you need information about registering a profile, choosing your banking preferences, the sign-up bonus and the importance of responsible gaming, you’ll find it here. If we don’t have the answers you are looking for below, we have customer support in the form of a live chat line and an email service.

 

GENERAL

Do I need to download an app to play Spin Galaxy?

Our casino games online can be accessed through a browser from an internet-connected device with no need to download any software or apps.

 

Why play at Spin Galaxy?

Spin Galaxy is available at any time of the day or night! All you need to play online pokies in New Zealand is a device with an internet connection. Our processes are simple and guided, from registration to withdrawing funds.

 

When is the best time to play online casinos?

Spin Galaxy is open for play 24 hours a day, making it convenient and fun to play at any time.

 

Can I play online games 24/7?

Yes, Spin Galaxy is open 24/7 so you can log on at any time to play or transact. We have to do maintenance to our site from time to time, but if you experience any issues during this time they can be resolved as soon as we are back online.

For questions related to deposits, see the answers below.

 

Are online casino transactions safe and secure?

If you want to know which online casinos are good, consider the measures they take to give you peace of mind. Spin Galaxy takes security so seriously that we use the latest SSL encryption to keep all payments and information safe while you are online.

 

How are deposits done?

When you register with Spin Galaxy, you can select your preferred deposit and payment methods. These can be changed at a later stage. For the sake of convenience, we have various options available including debit and credit cards, e-wallets, and bank transfers. When you are logged in, follow the prompts to complete your transaction.

 

Can I transact from my phone?

Yes, if you log in to our mobile casino from your phone, you will enjoy the same easy user experience as from a computer. The technology translates to all our platforms and the bonus features, safety technology and selection of games are the same.

 

Can I use a credit card that isn’t mine?

No, the person whose credit card it is will need to create a profile for themselves. Using someone else’s banking details is against our security policy and this is also how we keep your information safe.

 

Can I make a deposit with my credit card?

Certain banks do not allow deposits to be made to online gaming sites but we have various payment options once you have registered, including e-wallet and bank deposits.

What documents do I need to withdraw funds?

When you are requesting a withdrawal you will need to submit proof of identity in the form of a national identity document, passport, or driver’s license.

The next document you need is proof of address, this can be a household bill that has been sent to your home. This is standard in the casino gaming industry, and when your documents have been verified, your payment will be actioned.

 

How long does an online casino withdrawal take?

Payment is held for 24 hours once your documents have been verified as the team begins the process. Payment is generally made into the same account the deposit was made from unless you have made a different choice while signing up. You will receive an email regarding the status of your payment.

For questions related to wagering requirements, see the answers below.

 

How do the Spin Galaxy wagering requirements work?

Spin Galaxy has fantastic benefits if you want to play at an online casino for real money, but to make use of all these advantages the Terms and Conditions in the Welcome Bonus Terms and Promotions Bonus Terms page need to be met. When you receive a bonus, your account balance is updated with a Cash amount and a Bonus amount, but the Bonus amount remains restricted until the wagering conditions have been met. This is related to how bets have been placed.

 

After receiving a bonus your account balance will be updated with a Bonus and Cash amount. The Bonus amount is restricted until all the requirements outlined in the Wagering Requirements section of the Terms & Conditions have been met. These conditions outline how many bets must be placed and what the value is. This will differ based on the bonus offer, but your Bonus amount will be moved to the Cash account if the requirements have been met and you can then request a withdrawal.