Spin Galaxy: Frequently Asked Questions

For any account-related questions, please refer to the answers below.

 

How do I open a Spin Galaxy account?

Registering a Spin Galaxy Casino is quick and easy. Simply tap or click the SIGN UP button and then follow the on-screen steps provided. You'll need to fill in some basic contact information and choose an easy-to-remember username and password for your new Spin Galaxy account.

 

How do I log in?

1. Visit the Spin Galaxy website and tap or click the LOGIN button in the top right-hand corner of your screen.
2. Enter your username and password in the fields provided.
3. Tap or click LOGIN to access your Spin Galaxy account.

 

What if I forgot my username or password?

No sweat! Simply visit the Spin Galaxy site and click the “Forgot Username/Password” link that appears on the LOGIN page. Next, enter the email address you registered. We will contact you with information on how to reset your login details and access your account as soon as possible.

For any deposit-related questions, please refer to the answers below.

 

How do I deposit at Spin Galaxy?

Visit the Spin Galaxy site and tap or click the BANKING tab. There are a number of safe and secure deposit options available such as credit cards, debit cards, bank transfers and eWallets. Select your preferred deposit method and follow the on-screen instructions to complete your transaction.

 

Are online casino transactions safe and secure?

Yes. There are multiple safety protocols in place at Spin Galaxy to keep both your personal information and finances secure. Like the world’s largest financial institutions, we use the latest 128-bit Secure Socket Layer encryption technology to keep your data safe at all times.

 

Can I use my phone to deposit on Spin Galaxy?

Yes. Our mobile casino offers all the same benefits as playing on desktop, including deposit methods, promotions, game categories and security features such as SSL encryption and responsible gaming tools.

 

Must I provide documentation to withdraw funds?

Correct. Spin Galaxy adheres to the highest possible standards of protection for our players by taking an active role in fraud detection and prevention. For this reason, you'll need to prove your identity to withdraw your winnings. These processes are standard in the iGaming industry and requesting verification documents is in no way meant to delay the withdrawal process.

 

The list of acceptable verification documents can include copies of your national identity, passport or driver’s license as well as proof of address documents like a utility bill. Once these verification documents have been received and successfully approved, withdrawals will be paid timeously!

For any responsible gaming-related questions, please refer to the answers below.

 

Is Spin Galaxy a licensed and regulated online casino?

Yes, our casino is fully licensed and regulated. Being certified by casino governing bodies, also means our operations are independently audited and held to the highest possible quality and safety standards for the protection of our players.

 

Does Spin Galaxy support responsible gaming?

Yes. Players have a variety of Responsible Gaming tools at their disposal should they be required, including self-imposed deposit limits, cooling-off periods and self-exclusion.